About this policy
London Charging is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible way. This policy outlines how we aim to achieve this and includes the information collected when:
- You use our website www.londoncharging.com
- You make enquiries via our website
- Someone is interested in working with us

By using our website, you therefore consent to the collection and use of your personal information by us as detailed in this Privacy Policy.

Who we are
We are London Charging, a trading name of Electricians On-Call Ltd. A Limited liability company in the UK, company number 12048298.
Our website addresses are:
www.eoclondon.com www.londoncharging.com
Our registered address is 167-169 Great Portland street, 5th Floor, London, W1W 5PF.
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How we collect data from you
We collect information from you:
- When you make a booking
- When you browse our website (see our Cookie Policy here)
- When you leave feedback or a review
- When you comment on our blog (see below)
- When you sign up to marketing emails

What type of information is collected from you?
When you make a booking, you will be asked to submit personal information. We collect this information, so we can fulfil your booking and provide you with the best level of service.

When you make a booking, London Charging collects information such as:
- Your name
- Your address
- Your telephone number
- Your email address (used for estimates, booking confirmation, and feedback emails)
- Your billing information taken for deposits, or holding credit card information for use in the case of cancellations
- Any comments/feedback you submit
- Marketing preferences (whether you opt-in or opt-out)

When you access our website there is “Device Information” about your computer hardware and software that is automatically collected by London Charging.

This information can include:
- Device type (e.g. mobile, computer, laptop, tablet)
- Cookies
- Operating system
- IP address
- Browser information (e.g., type, language, and history)
- Access times
- Settings
- Referring website addresses
- Other data about your device to provide the services as otherwise described in this policy
- Location information (we may receive your generic location, such as city or neighbourhood)

Recruitment
You may submit your CV if you’re interested in working for us to info@londoncharging.com

This information may include:
- Personal details (name, address, phone numbers, email address, etc)
- Education details
- Employment history
- Salary history
- Other relevant details

We will use this information to assess your application. All unsuccessful applications will be destroyed within 30 working days. If you would like to be considered for future positions, we can keep your information on record for up to 12 months, given your written consent. You are free to withdraw your consent at any time in writing.

How is your information used?
Our use of your personal data will always have a lawful basis, either because it is necessary to complete a booking, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. We require the information outlined in the previous section to understand your needs and provide you with a better service, and in particular for the following reasons:
- Internal record keeping
- Sending you service emails (estimates, booking confirmation, feedback and service reminders)
- Improving our products and services
- Sending marketing communications if you have opted in to receive them

Comments
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service Privacy Policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookie policy
If you leave a comment on our site you may opt in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year. If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser. When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with
We employ a range of technologies to protect the information maintained on our systems from loss, misuse, unauthorised access or disclosure, alteration, or destruction. We will not sell, distribute, or lease your personal information to third parties. Any personal information we request from you will be safeguarded under current legislation. We will endeavour to take all reasonable care, in so far as it is possible to do so, to keep your information secure, but, in the absence of negligence on our part we cannot be held liable for any loss if a third party procures unauthorised access to any data we hold. You may choose to restrict the collection or use of your personal information at any point.

How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue. For users that register on our website we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent. We will not pass your details to any third parties. Furthermore, you can change your marketing preferences at any time by contacting us by email at: info@londoncharging.com

You have a right to request a copy of the personal information that Pimlico holds about you and have any inaccuracies corrected. Any such requests should be made by email info@londoncharging.com

You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it. We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected.

We use customer feedback to develop and improve our services and may post your comments about our services on our feedback page. If you do not wish to have your comments posted on our website, please indicate your desire not to be included by appending the comments section.